In other words, the third time’s the charm. Though they can vary wildly, most state lemon laws have a clause that requires a company to replace a computer completely after the third repair. Many states across the U.S., and other countries outside of the U.S., have lemon laws. On the other hand, there may be an explanation for the “policy” in state laws. It’s worth noting that it is not clear whether this is an actual Apple repair policy or simply a grumpy Genius Bar staffer who was having an off day.Īs spgremlin notes in their post, there is virtually no public information about certain predefined limits on the keyboard repair program. But it, apparently, has limits (unbeknownst to the general public). Is this a policy? Apple has a keyboard repair program that covers every MacBook with a butterfly keyboard. That could suggest that it’s not actually a thing, or if it is, it confirms that it may be a new initiative. This is the first time that we’ve seen reports of such a policy. Instead, they offered 50 percent off the estimated cost of the repair - which, as it’s worth noting, is $450. (Which is, in fact, a replacement top case because the keyboard in embedded in it.)
As they should be.īut when the Redditor brought their MacBook Pro in a third time, the Genius Bar staff there told them it wasn’t covered under the repair program.Īccording to the post, the technician advised the Reddit user that the repair program has “limits” and refused to issue a replacement keyboard.
Under the Apple keyboard replacement, the user’s first two repairs were completely free. But they’re also prone to reliability problems.Īccording to a post they made back in October, Reddit user spgremlin brought recently their 2016 MacBook Pro in for service for the third time. The report Apple’s butterfly keyboards make for an exceptionally thin laptop.